These ways could be: 

• assessing the risk
• gathering information
• asking others (such as other HSRs, workers or a union) for input
• recommending solutions
• discussing the matter with the duty holder.

If the matter is still not resolved, there are several options. For example, a trained HSR can start the process to issue a Provisional Improvement Notice (PIN).

Addressing a health and safety matter with support from an HSR is an infographic which illustrates how an HSR can help workers to sort out a health and safety matter. It also outlines the process for issuing a Provisional Improvement Notice (PIN).